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Frequently Asked Questions

Have questions about ordering, customization, shipping or installation? We’ve gathered answers to the questions customers ask most often about WG Wood Products and our handcrafted storage solutions. If you don’t find what you need below, call us at (913) 829-6000 or contact our team—we’re happy to help.

How Long do Custom Cabinet Orders take to Ship?

Custom cabinet orders typically take 6 to 8 weeks to ship from the time the order is placed.

Here’s why:

  • Production Time: All orders (including custom) take approximately 2 to 2.5 weeks to move through our standard production process.

  • Custom Doors: If your order includes custom dimensions (especially if the width is changed by 4 inches or more), it will need a custom door, which takes an additional 3 weeks on average.

  • Processing Delay: Orders placed after business hours will begin processing the next business day.

We understand this is a longer wait than for standard products (which usually ship in 10 to 30 days), but custom cabinets are built specifically for your space and require extra care and time.

Important:

We recommend reviewing your confirmation carefully and noting any customizations you’ve selected. You’ll also see a notice at checkout if your order qualifies as custom.

When does order processing begin?

We ship worldwide. Orders to Alaska and Hawaii will calculate using UPS rates. If you email or phone in, we can take your order over the phone and get you USPS rates to those States which will be much less. For Canadian orders, you will need to email or phone in with the product(s) and options you are looking at, as well as your postal code. That way, we can determine the size of box that will be required, as well as the weight of the items. We can then take that information and look up current USPS Priority Mail rates to your postal code in Canada. We do not ship UPS to Canada because you would end up paying broker fees on your end. FOREIGN COUNTRIES: Please phone or email to determine the cost and place your order. Some items are too large and cannot ship to foreign countries via any shipping method that would be reasonable. We will need to know the product(s) and options you are wanting to order as well as your full address so that we can determine what the cost for shipping would be for you.

Can I place a custom order?

Yes we do! Simply take a look at our Custom Orders section on the website to see some of the custom items we’ve made in the past. However, Custom Orders are secondary to our regular orders, so they must be worked in between. While we are happy to create a Custom Order for you, just be aware that it may be 3-5 weeks to get your Custom Item. Many items can be ordered in a custom size directly on the website.

Do you pre-drill holes for knobs or handles?

We do not drill for knobs or handles. So doors are reversible. The only exception to this would be eyebrow or cathedral doors. In order to drill for the hinges, we must know which direction you want the door to open to. In those cases, we will ask you for that information.

Can I place a custom order?

Yes you can! Simply take a look at our Custom Orders section on the website to see some of the custom items we’ve made in the past. However, Custom Orders are secondary to our regular orders, so they must be worked in between. While we are happy to create a Custom Order for you, just be aware that it may take 3-5 weeks to get your Custom Item. Many items can be ordered in a custom size directly on the website.

What's the difference between a niche and a curio?

They might look the same in the photos, but the difference is that the curio will have glass shelves and a glass door. The glass doors use brass pivot hinges; examining the photo closely, you’ll see one at the top and the bottom of the door. If you are ordering a niche with a light kit, you might want to consider ordering glass shelves (see the Customization section of the website), otherwise, by using the standard wood shelves it would come with, the light would stop at the first shelf and the remainder of the niche would be dark.

What is your average production lead time?

Generally, we work with a 1-3 week lead time which is very quick for custom built products. However, at certain times of the month or year, order loads can be quite heavy and the lead time may take just a little bit longer. We try to do the very best job we can with each of the products we build. So your order gets our full attention while we’re working on it just like everyone before you. We ask for your patience while we custom handcraft your product.

How can I check for wiring or plumbing before cutting into a wall?

First, do a survey of the area you are thinking about installing an item. Is there an electrical outlet above or below it (Be sure to check both sides of the wall if it’s an interior room!) Generally, and electrical outlet will not be a problem as long as it’s not in the area where you are wanting to place the item. That is because, by electrical code, the wiring that runs from the ceiling down into that stud bay for that outlet will be tacked to one stud or the other. That still leaves the entire stud bay open. Be sure to check for plumbing as well if that wall backs up to a bathroom. Plumbing can be a major problem, so you may want to select an alternate location. Some states like California also have Fire Blocks within the wall. These are horizontal boards between the studs. Using a studfinder will locate those if they are in the wall and they can generally be moved up or down as necessary.

Why do some products share the same photo?

Our niches and curios come in over 50,000 possible combinations. It is not possible or practical for us to photograph each and every possible combination. Often times, we do use the same photo for the various heights of niches or curios because nothing else has changed other then the height.

Why are your Niches Slightly Smaller than the Space between Studs?

Let me clarify this misunderstanding! First of all there IS NOT 16″ BETWEEN the studs. Normal spacing of studs in a home is 16″ from the CENTER of one stud to the CENTER of another. Since studs are typically 1.5″ wide, that means you must subtract 0.75″ from each side to find the ACTUAL space between the studs which is 14.5″. All of our products are manufactured from 3/4″ stock – that means you must now subtract another 1.5″ from the available space which means your niche could actually be 13″ wide on the inside AT THE VERY MOST. Our niches and curios were designed to be easy to install and to fit in both new construction AND existing homes.

Obviously with new construction, you will know where wiring, plumbing and other obstacles are in the walls prior to installation. However, with existing homes, there’s no way to know what’s in the walls until you cut the hole in the drywall. Since it is Electrical Code and standard industry practice for electricians to tack their wiring to one side or the other in the space between studs (rather than just bringing them down the middle of the space and letting them hang freely), that would cause a problem if we made the products the full width. So we’ve given you some “play” room in case you run into something unexpected in the wall space. So you will find that most of our products are sized at either 11.5″ wide inside (a 13″ box) or 12.5″ wide inside (a 14″ wide box).

Can I choose which way the door opens on your products?

For many of our products, it doesn’t matter! Doors are reversible on most products because we don’t drill for knobs or handles. And if you request a routed finger pull instead, we will either put one at the top and bottom of the door or at the center position of the door. That way, it could always be turned around. In many cases, depending on the product, changing the door swing is as easy as turning it upside down since there is no real “Top”. Most of our frameless cabinets are like this.

Why do you use masonite for your backer boards, and shy are they shipped unattached?

There are two reasons for this.

  • First, it’s more economical, and secondly, it’s a superior product. The masonite paints very well. In fact, we’ve painted both the masonite and a plywood backer board for comparison. The Masonite ends up with a much smoother surface than a plywood backer board would have after it’s painted.
  • It also has the added benefit of not warping due to the moisture in the paint (spray enamel has much less moisture content than brush-on latex paint would have). A plywood backer board would be very susceptible to warping from that moisture and that’s another reason why we use masonite.

Can I buy extra glass shelves?

You can order additional glass shelves by clicking on the Parts & Accessories category.

Do all products have adjustable shelves?

That depends on the product. Generally, all products which have a door will come with adjustable shelves (glass or acrylic). However, items like spice racks will have fixed shelves.

What kind of light kits do you offer?

We offer battery-operated, motion-sensor LED light kits. Available options are listed on the individual product pages.

Can I buy extra glass shelves?

You can order additional glass shelves by clicking on the Parts & Accessories category.

Why don't you keep all product variations in stock?

Because we allow you the ability to choose different options, bases, finishes, etc., you are creating a CUSTOM MADE item. That means there is no possible way we could keep all of the possible combinations in stock. Our niche shelves alone have over 50,000 possible different combinations! So you can see our dilemma. Although we do our very best to put forth a professional image, the reality is that we are a small business with only a handful of employees. We build our orders in “batches” and try to build like items together for greater efficiency. 

This is a much more efficient process and reduces the constant machinery setup changes needed to make the various products. Also, some items are more complex to build than others. So that can also affect the timing of your order. If you are in need of an item right away, please order the Priority Service option. That will get your order moved up to the top of the stack to be made, finished and shipped out to you. If you need it even faster, we also offer our RUSH service which can be ordered over the phone only because we want to make sure that we can actually do what you are needing.

How can I measure my wall depth?

If you are unsure of the depth of your wall, there is an easy way to find out. Simply go to any doorway and measure from one side of the door opening to the other. You can count the moulding trim on both sides as well if you want to. If you have 2 x 4 walls (3.5″ deep), your door opening will likely measure about 5.5″. If you have 2 x 6 walls (5.5″ deep), your door opening will likely measure about 7 to 7.25″.

Are the shelves in spice racks adjustable?

This depends on the model of spice rack or cabinet. Generally, all of the on-wall and IN-wall spice racks have fixed shelves which are placed 6″ apart. The reason these are not adjustable is because each shelf has a small dowel which runs in front of it, and you can’t move the shelves without moving the dowels! All Spice Cabinets (both in-the-wall and on-the-wall versions) have Adjustable glass shelves, and because they have doors, no dowels are needed to help hold spice bottles on the shelf.

How do Coachlight Units use garbage bags?

multipurpose Unit
Our Multipurpose Units use a steel frame inside. You simply drape standard small garbage bags over it (you can also use store handle bags if you want and recycle those!) Then slide the frame and bag into the unit on the rails and close the door. That’s all there is to it.

How does the tissue dispenser work?

The tissue dispensers were designed for you to simply place the box inside. To reload, simply pull the faceplate off the magnets, load in your box of tissues and replace the faceplate.

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