Terms & Conditions

Last Updated: August 2026

Welcome to WG Wood Products. These Terms & Conditions govern your use of the WG Wood Products website and apply to purchases made through our website, by phone, by email, or through other ordering methods.

By accessing or using this website or placing an order with WG Wood Products, you acknowledge that you have read and agree to these Terms & Conditions.

WG Wood Products specializes in handcrafted, made-to-order products. Because our products are available in numerous sizes, configurations, finishes, door styles, wood species, and other options, we do not maintain an inventory of every possible product combination.

Orders are placed into our production schedule as they are received. Typical lead times may range from approximately 2 to 6 weeks, depending on the product, customization requirements, availability of components, and current production volume.

Products requiring doors or other specially ordered components may require additional production time.

If you have a deadline or need your order sooner, please contact us before ordering. Expedited production may be available for certain products for an additional charge, but availability cannot be guaranteed.

Because most WG Wood Products products are custom made specifically for each customer, special policies apply to returns, cancellations, changes, shipping damage, defects, and incorrect orders.

Please review our Returns, Cancellations & Order Issues policy before placing your order.

Most website orders of $50 or more qualify for free ground shipping within the continental United States unless otherwise indicated.

Shipping for volume orders, special orders, or other purchases may be calculated separately and included in the applicable quote.

Orders outside the continental United States may require special shipping arrangements. Please contact WG Wood Products for assistance before ordering.

WG Wood Products accepts personal checks. Orders paid by personal check are subject to a 10-day hold while payment clears before the order proceeds.

WG Wood Products reserves the right to make minor changes to a product from what may be pictured on our website or in advertising when necessary.

Any such changes will not materially alter the intended function or overall design of the product.

Solid wood is a natural material that responds to changes in its surrounding environment.

Wood naturally absorbs and releases moisture as humidity levels change. This may result in slight movement, warping, bending, expansion, contraction, or changes at seams.

These characteristics are inherent to genuine wood products and are not necessarily manufacturing defects.

Because our products are made from real wood, stained finishes will naturally vary.

Wood grain, species, moisture content, and other natural characteristics affect how stain is absorbed. No two pieces of wood are identical, and therefore two pieces may not accept stain in exactly the same way.

Different stain formulations can also produce different results. Some woods, including pine, may naturally appear more varied or blotchy after staining.

These natural variations are part of the character of genuine wood and should not be considered defects.

Unless otherwise specified or a particular wood species is selected, doors are made from solid maple.

As with other solid wood components, doors may experience minor natural movement or warping as environmental conditions change.

WG Wood Products uses a variety of photographs throughout the website, including product photographs and lifestyle images showing products installed in customers' homes.

Lifestyle photographs may contain handles, knobs, fixtures, accessories, finishes, or other items that are not included with the WG Wood Products product being sold.

We make reasonable efforts to identify optional or non-included items, but customers should rely on the product description and the options selected when placing an order to determine what is included.

Unless otherwise indicated, WG Wood Products products are shipped unfinished unless a finish option is selected when ordering. If no finish is selected, the product will be supplied unfinished.

WG Wood Products reserves the right to cancel an order and refund the payment made for that order when circumstances make fulfillment impractical or impossible.

Reasons may include, but are not limited to, inadvertent website pricing errors, product availability issues, or unexpected shortages of raw materials or components.

This website and its associated pages, information, content, and online properties are operated by WG Wood Products.

By accessing, browsing, or using the website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

If you do not agree with these terms, please discontinue use of the website.

Additional terms and policies may apply to purchases of WG Wood Products products or services.

Where specific purchasing terms or policies apply to an order, those provisions will govern the applicable purchase in the event of a conflict with general website-use provisions contained on this page.

Unless otherwise indicated, the text, graphics, photographs, artwork, icons, images, logos, videos, downloads, data, and other materials appearing on this website belong to WG Wood Products or are used with permission from their respective owners.

These materials are protected by applicable copyright, trademark, and other intellectual-property laws.

WG Wood Products grants visitors a limited, nonexclusive right to access and use the website and its content for personal, noncommercial purposes.

Website content may not be modified, reproduced, republished, distributed, displayed, transmitted, or used commercially without prior permission from WG Wood Products or the applicable copyright owner.

The website and its content may not be used for unlawful purposes or in a manner that infringes upon the rights of others.

WG Wood Products makes reasonable efforts to provide useful and accurate information on this website. However, website content and materials are provided on an “as is” and “as available” basis.

WG Wood Products does not guarantee that all website information will always be error-free, complete, or continuously available.

Product specifications, availability, pricing, photographs, descriptions, and other information may be updated or corrected when necessary.

To the fullest extent permitted by applicable law, WG Wood Products will not be liable for direct, indirect, special, incidental, or consequential damages resulting from the use of, or inability to use, this website or its materials.

Some jurisdictions do not permit certain limitations or exclusions of liability, so some of these limitations may not apply in every circumstance.

You agree to indemnify and hold harmless WG Wood Products and its affiliates, employees, agents, and licensors from claims or expenses arising from your misuse of the website, violation of these Terms & Conditions, violation of applicable law, or infringement of another party's rights.

Your use of this website is also subject to the WG Wood Products Privacy Policy, which explains how we collect, use, and protect personal information.

View Our Privacy Policy